CONTACT
General FAQ
When will my order be shipped?
Dispatch Times
Please allow 1-3 business days for orders to be dispatched.
How long will my order take to arrive?
Australia
Express Shipping 1-3 Business days
Standard Shipping 2-7 Business days
*Please note this is based off Australia post current delivery estimates and do not take into account any disruptions they may encoutner.
How do I track my order?
Once your order is shipped you will receive a tracking number via the email used to place the order.
Where do you ship to?
We ship worldwide.
If you are having any trouble with shipping to your location please contact us via our contact page and we will help you out as best we can.
What happens when if I receive a faulty?
If you have received an item you believe to be faulty, please contact our team with clear pictures and a detailed description along with the order details and email address assosiated with the order.
We will refund the cost of the return and arrange a replacement or refund if the item is found to be defective.
What payment methods do you accept?
All major credit cards are accepted
What is your returns policy?
View our returns policy here
How do I become a wholesaler?
For all wholesale enquiries please contact us on christian@b-strap.com