FAQs

Dispatch Times

Please allow 1-3 business days for orders to be dispatched.

Australia

Express Shipping 1-3 Business days

Standard Shipping 2-7 Business days

*Please note this is based off Australia post current delivery estimates and do not take into account any disruptions they may encoutner.

Once your order is shipped you will receive a tracking number via the email used to place the order.

We ship worldwide.

If you are having any trouble with shipping to your location please contact us via our contact page and we will help you out as best we can.

If you have received an item you believe to be faulty, please contact our team with clear pictures and a detailed description along with the order details and email address assosiated with the order.

We will refund the cost of the return and arrange a replacement or refund if the item is found to be defective.

All major credit cards are accepted

View our returns policyhere

For all wholesale enquiries please contact us onchristian@b-strap.com.