Shipping & Delivery
Where do you ship to?
We ship worldwide.
If you are having any trouble with shipping to your location please contact us via our contact page and we will help you out as best we can.
How long will my order take to arrive?
Australia
Express Shipping 1-3 Business days
Standard Shipping 2-7 Business days
*Please note this is based off Australia post current delivery estimates and do not take into account any disruptions they may encoutner.
Dispatch Times
Please allow 1-3 business days for orders to be dispatched.
Where is my order shipped from?
All orders are packed and shipped from our warehouse in Brisbane, Australia.
What is the difference between dispatch and delivery?
Dispatch is the time it takes from receiving your order to when it is shipped. Delivery time is the time it takes to get to you once shipped.
Returns
Can I return an item?
We only accept returns on faulty items.
What if my item is faulty?
If you have received an item you believe to be faulty, please contact our team with clear pictures and a detailed description along with the order details and email address assosiated with the order.
We will refund the cost of the return and arrange a replacement or refund if the item is found to be defective.
Do I need to pay for return shipping?
We will refund the cost of the return and arrange a replacement or refund if the item is found to be defective.
How long does it take to process my return?
We do our best to process your return within 14 business days once its been received back to us.
How will I be refunded?
You will be refunded to the orginal payment method used on your order.
Can I exchange an item?
Exchanges are currently not available on change of mind. In the event that your product is faulty and returned, we can then organise a replacement.
I received my item as a gift, how can I return it?
There are no returns on gifts unless item is faulty.
To return an order received as a gift, we would need the orginal buyer to contact us with the order details so we can follow the return policy.
Orders & Tracking
How can I track my order?
Once your order is shipped you will receive a tracking number via the email used to place the order.
Can I cancel my order?
Due to the efficiency of our distribution process once your order has been placed we can not cancel your order.
What if I don't receive my order confirmation?
Sometimes order confirmation emails are redirected into the junk folder. If you don't have the order confirmation in either your inbox or junk inbox please contact us and we will do our best to help with your query.
Products & Warranty
Is there a warranty on your products?
Lifetime warranty on shackle & webbing
Misuse or deliberate damage will not be covered under warranty.
What happens if my product is faulty?
If you have received an item you believe to be faulty, please contact our team with clear pictures and a detailed description along with the order details and email address assosiated with the order.
We will refund the cost of the return and arrange a replacement or refund if the item is found to be defective.
What if I purchased from a wholesaler stockist and there is an issue?
Unfortunately we can not refund or credit any items not purchased directly through us. You will need to contact the stockist where you purchased it from with the details of the fault.
Payments & Gift Cards
What payment methods do you accept?
All major credit cards are acceptedÂ
How do I use a discount code?
More
Do you have retail shops?
We are excited to announce that our straps will be available at selected gyms soon worldwide!
How can I become a wholesaler?
For all wholesale enquiries please contact us on christian@b-strap.com
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